Technical support of sites on 1C Bitrix

Includes user and technical support plus seo promotion

Technical support of the site includes SEO promotion, updating of modules and core of the site, improvements and design on behalf of clients and user support .


Also support includes hours that you can use to develop your site. For example, Air and Space tariffs include 7 hours of work. What does this mean for you? This means that you can order from us the development of any new function for your site. For example, you want to have a blog on your site in the future. You give us an assignment. We say it will take 42 hours to develop a blog. You can use 7 hours each month and it will take 6 months to develop, or you can take 7 hours this month plus pay the remaining 35 hours so that we can make a blog within a month.


Also keep in mind that if you have not used 7 hours for consultation or development, then they will not be saved for the next month. The principle of operation is the same as with the mobile Internet: if you did not use your gigabytes in September, then they will not be transferred to October.

FAQ

This means that at any time you can write to us any question related to the operation of the site and get an exact answer. If the plan DOES NOT include USER support, this means that you yourself, using Google and the site's documentation, are looking for answers to your questions.

Those who have employees, because they always ask a lot of questions and need an answer here and now. Employees are not ready to dig into the documentation or search for an answer through Google or Yandex search.

Very simple. You give us a task, we inform you in advance the number of hours that we will need to solve it. For example, you need to draw a new banner: it will take 2 hours.

You can. We will estimate the work in hours and multiply by the tariff. If you agree, we will do this work as an additional one. For example, you took a tariff without hours and decided to add a calculator to the site. You tell us your desire, we estimate it in hours, let's say 30 hours. We multiply 30 by the tariff and do a one-time job.

WHAT DOES WEBSITE SUPPORT INCLUDE?

  • SEO promotion

  • Ensuring the smooth operation of the site and any integrations. For example, integrations with 1C.

  • Interaction with providers: we ourselves write to the technical support of hosting, telephony, etc.

  • Employee consultation = user support

  • CMS core update

  • Prompt identification and elimination of technical errors

  • Regular website backups

  • Diagnostics, detection, treatment and removal of viruses

  • Disaster recovery of the system in case of serious attacks

Why update the kernel?

To avoid hacking . We entrepreneurs are confident that our site will never be hacked! Well, something that Facebook breaks every year, we will not be hacked ).


For reference!


Even if you have low traffic - 2000 visitors per month, your site will still be attacked at least once a week. Take a look at the attack log of a normal site below:


Как мы работаем?

And if you lag behind with updates, for example, you haven't updated the core for 2 months, then your site can be hacked. What are the consequences?


  • The site will stop working;
  • When paying through acquiring, customer card details will be stolen and then big problems will come to your business;
  • These clients will be stolen;
  • The functions on the site will start to break, for example, sending a request.
  • Some left pictures will appear on the site.

  • "They pay for safety, pay for carelessness" & nbsp;
    Winston Churchill.


Website support and maintenance fees

Rates

Land

Air

Space

Website subscriber support

Number of hours

-

7

7

Hourly cost

-

25 USD

25 USD

Response time to request (h)

24

4

1

Maximum number of sites

1

1

2

Hourly cost over limit

30 USD

30 USD

30 USD

SEO promotion

Tariff cost

300 USD

500 USD

700 USD

Order Order Order

User support

Communication between the user and the manager via WhatsApp, Telegram, Viber or by phone

Communication with technical support of hosting, telephony, Bitrix or any other

Answering a user's question with a link to the general documentation

Personalized approach to problem solving

Personal response

Help in mastering the system via video, AnyDesk, TeamViewer, Google Meet

Help in mastering a specific module by recording a video

Preparation of an individual instruction

Solving any problem instead of the user and providing him with a ready-made solution

Filling the site with content

Adding and editing sections

Correction of text information

Adding news, promotions

Posting video content

Adding products via XML files

Price update once a month via excel or xml

Programming and design

Banner design

Programming and design of new features

Any improvements to the site

Technical support

Website(s) health monitoring

Prompt elimination of errors and technical failures

Backup setup

1 time
per month

2 times
per month

4 times
per month

Diagnosing the presence of viruses

Virus removal

Updates to the kernel and installed solutions

Control of domain delegation term and hosting payment

Creating and configuring mail

Distribution of mail limits, server load

*Unused hours do not roll over to the next month

We host your site on Gitlab - a cloud service for storing site code and controlling access to the code. We download the site to local computers where we do all the work. And only after testing new changes we upload them to your website. This ensures that there are no bugs or bugs after making changes.


Как мы работаем?

You write your task to us in a convenient messenger or mail. We form a task from it on the Trello board and agree with you on the nuances and time to eliminate the problem. We complete the task, conduct testing, upload changes to your site.


Our certificates

  • Bitrix24 business partner
    Line UP is a partner of Bitrix24 in Russia and Ukraine. We are engaged in setting up business processes, technical support, purchase and renewal of licenses.
  • Composite site
    We make fast websites using the patented Composite technology from 1C Bitrix. Websites load in 0.6 seconds.
  • Certified partner 1C Bitrix
    We are certified partners of 1C Bitrix. Our specialization: the development of online stores.
  • Implementation program participant
    After we have made your site, we go through internal tests to make sure that the site is made with high quality according to Bitrix standards. After that, the test results are sent to 1C Bitrix. Then, within 5 days, a Bitrix employee recruits you and conducts a survey.

PROOF OF RESULT

Internet shop of the LLC Innovation company

CMS:
1С Bitrix
Site type:
Online store
Design:
Individual
Integrations made with:
1C Trade management Acquiring SBER Online cash desk ATOL
Read more

Take A Bag - online store of suitcases, backpacks and bags

CMS:
1С Bitrix
Site type:
Online store
Design:
Template used
Read more

Redesign of the online store of electric motors

CMS:
1С Bitrix
Site type:
Online store
Design:
Aspro template NEXT
Integrations made with:
Telephony and Bitrix24
Read more

Baby Boom - online store for children's goods

CMS:
1С Bitrix
Site type:
Online store
Design:
Aspro template Maximum
Integrations made with:
1C Trade Management
Read more

Other services based
1С - Bitrix

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