Technical support of sites on 1C Bitrix
Includes user and technical support plus seo promotion
Technical support of the site includes SEO promotion, updating of modules and core of the site, improvements and design on behalf of clients and user support .
Also keep in mind that if you have not used 7 hours for consultation or development, then they will not be saved for the next month. The principle of operation is the same as with the mobile Internet: if you did not use your gigabytes in September, then they will not be transferred to October.
FAQ
This means that at any time you can write to us any question related to the operation of the site and get an exact answer. If the plan DOES NOT include USER support, this means that you yourself, using Google and the site's documentation, are looking for answers to your questions.
Those who have employees, because they always ask a lot of questions and need an answer here and now. Employees are not ready to dig into the documentation or search for an answer through Google or Yandex search.
Very simple. You give us a task, we inform you in advance the number of hours that we will need to solve it. For example, you need to draw a new banner: it will take 2 hours.
You can. We will estimate the work in hours and multiply by the tariff. If you agree, we will do this work as an additional one. For example, you took a tariff without hours and decided to add a calculator to the site. You tell us your desire, we estimate it in hours, let's say 30 hours. We multiply 30 by the tariff and do a one-time job.
WHAT DOES WEBSITE SUPPORT INCLUDE?
SEO promotion
Ensuring the smooth operation of the site and any integrations. For example, integrations with 1C.
Interaction with providers: we ourselves write to the technical support of hosting, telephony, etc.
Employee consultation = user support
CMS core update
Prompt identification and elimination of technical errors
Regular website backups
Diagnostics, detection, treatment and removal of viruses
Disaster recovery of the system in case of serious attacks
Why update the kernel?
To avoid hacking . We entrepreneurs are confident that our site will never be hacked! Well, something that Facebook breaks every year, we will not be hacked ).
For reference!
Even if you have low traffic - 2000 visitors per month, your site will still be attacked at least once a week. Take a look at the attack log of a normal site below:
And if you lag behind with updates, for example, you haven't updated the core for 2 months, then your site can be hacked. What are the consequences?
- The site will stop working;
- When paying through acquiring, customer card details will be stolen and then big problems will come to your business;
- These clients will be stolen;
- The functions on the site will start to break, for example, sending a request.
- Some left pictures will appear on the site.
"They pay for safety, pay for carelessness" & nbsp;
Winston Churchill.
Website support and maintenance fees
|
Rates |
Land |
Air |
Space |
|---|---|---|---|
|
Website subscriber support |
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|
Number of hours |
- |
7 |
7 |
|
Hourly cost |
- |
25 USD |
25 USD |
|
Response time to request (h) |
24 |
4 |
1 |
|
Maximum number of sites |
1 |
1 |
2 |
|
Hourly cost over limit |
30 USD |
30 USD |
30 USD |
|
SEO promotion |
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|
Tariff cost |
300 USD |
500 USD |
700 USD |
| Order | Order | Order | |
|
User support |
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|---|---|---|---|
|
Communication between the user and the manager via WhatsApp, Telegram, Viber or by phone |
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Communication with technical support of hosting, telephony, Bitrix or any other |
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Answering a user's question with a link to the general documentation |
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Personalized approach to problem solving |
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Personal response |
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Help in mastering the system via video, AnyDesk, TeamViewer, Google Meet |
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Help in mastering a specific module by recording a video |
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Preparation of an individual instruction |
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Solving any problem instead of the user and providing him with a ready-made solution |
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Filling the site with content |
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|---|---|---|---|
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Adding and editing sections |
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Correction of text information |
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Adding news, promotions |
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Posting video content |
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Adding products via XML files |
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Price update once a month via excel or xml |
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Programming and design |
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|---|---|---|---|
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Banner design |
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Programming and design of new features |
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Any improvements to the site |
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Technical support |
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|---|---|---|---|
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Website(s) health monitoring |
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Prompt elimination of errors and technical failures |
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Backup setup |
1 time |
2 times |
4 times |
|
Diagnosing the presence of viruses |
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Virus removal |
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Updates to the kernel and installed solutions |
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Control of domain delegation term and hosting payment |
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Creating and configuring mail |
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Distribution of mail limits, server load |
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*Unused hours do not roll over to the next month
We host your site on Gitlab - a cloud service for storing site code and controlling access to the code. We download the site to local computers where we do all the work. And only after testing new changes we upload them to your website. This ensures that there are no bugs or bugs after making changes.
You write your task to us in a convenient messenger or mail. We form a task from it on the Trello board and agree with you on the nuances and time to eliminate the problem. We complete the task, conduct testing, upload changes to your site.
Our certificates
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Bitrix24 business partnerLine UP is a partner of Bitrix24 in Russia and Ukraine. We are engaged in setting up business processes, technical support, purchase and renewal of licenses. -
Composite siteWe make fast websites using the patented Composite technology from 1C Bitrix. Websites load in 0.6 seconds. -
Certified partner 1C BitrixWe are certified partners of 1C Bitrix. Our specialization: the development of online stores. -
Implementation program participantAfter we have made your site, we go through internal tests to make sure that the site is made with high quality according to Bitrix standards. After that, the test results are sent to 1C Bitrix. Then, within 5 days, a Bitrix employee recruits you and conducts a survey.
PROOF OF RESULT
Other services based
1С - Bitrix
Write to us by any
convenient way!
It's always nice to talk to a real person, isn't it? Our managers are ready to answer all your questions.
